Sanctuary - Wisdom to All

1. General Refund Policy

At Sanctuary, we strive to provide an exceptional experience with our AI-powered philosophical chat application. We understand that circumstances may arise where you may need a refund. This policy outlines our refund terms and procedures.

2. Eligibility for Refunds

Refunds may be requested within 7 days of your subscription purchase under the following conditions:

Technical issues that prevent you from accessing the service
Duplicate charges or billing errors
Service not as described
Unauthorized charges on your account

Refunds are NOT available for:

Change of mind after using the service
Partial subscription periods
Subscriptions beyond the 7-day refund window

3. Refund Process

To request a refund, please follow these steps:

Contact us at abhirajid@gmail.com within 7 days of purchase
Include your order/transaction ID
Provide a detailed explanation of your refund request
Include any relevant screenshots or documentation

We will review your request within 3-5 business days and respond via email.

4. Refund Timeline

Once your refund is approved:

Store refunds (Google Play / Apple App Store): Timing varies by store and payment method — refunds may take several business days to appear
Your premium subscription will be immediately deactivated when a refund is issued by us or the store
You will lose access to all premium features
Your chat history will remain accessible unless you delete your account

5. Partial Refunds

We do not provide partial refunds for unused portions of subscription periods. If you cancel a subscription mid-cycle, you will retain access until the end of your current billing period, but no refund will be issued for the unused time.

6. Billing Disputes

If you notice any billing errors or unauthorized charges:

Contact us immediately at abhirajid@gmail.com
Provide transaction details and screenshots (store receipt/order ID helps)
We will investigate and respond within 3-5 business days
For purchases made through app stores, you may also file a refund request or dispute directly through Google Play or the Apple App Store; store decisions govern refunds for purchases processed by them

7. Subscription Cancellation and Restore Purchases

Cancellation:

You can cancel your subscription at any time through the app
Go to Settings → Subscription Management
Select "Cancel Subscription"
You will retain access until the end of your current billing period
No refund will be issued for the remaining time
You will not be charged for subsequent billing cycles

Restore Purchases:

You can restore previously purchased subscriptions using the "Restore Purchases" button
This is useful when switching devices or reinstalling the app
Your premium status will be restored if your subscription is still active
Your purchase history will also be retrieved and displayed

8. Special Circumstances

In exceptional cases, we may consider refund requests outside the standard 7-day window. These will be evaluated on a case-by-case basis and may include:

Extended service outages
Major functionality changes
Regulatory or legal requirements

Please contact us with detailed information about your situation.

9. Payment Platform Policies and Purchase Management

We use the Google Play Store (Android) and the Apple App Store (iOS) to process in-app subscription purchases; subscription management, refunds, and purchase history are governed by the respective store policies. We also use RevenueCat to manage subscriptions, entitlements, restore purchases, and track purchase history across platforms.

Restore Purchases:

Use the "Restore Purchases" button to recover previously purchased subscriptions on a new device or after reinstalling the app
This retrieves your subscription status and purchase history from the app store
Your premium features will be restored if your subscription is still active

Purchase History:

Your transaction records are maintained by RevenueCat and the respective app stores
You can view your purchase history through your device's subscription management settings
Contact us if you need assistance retrieving purchase information

Refund and Dispute Process:

For refund requests or disputes, please first contact us at abhirajid@gmail.com — we will help and may be able to provide purchase validation information
If a purchase was made through Google Play or Apple, you may request a refund through your Google Play or Apple account purchase history; Google and Apple handle the final refund decision and timing

We encourage you to contact us first to attempt a resolution before filing a dispute with the store.

10. No Refunds for Violations

No refunds will be issued if your account is terminated due to violations of our Terms and Conditions, including:

Prohibited activities or misuse of the service
Fraudulent payment information
Chargebacks or payment reversals
Violation of intellectual property rights

11. Promotional Offers and Discounts

Refunds for promotional subscriptions or discounted plans:

Follow the same 7-day refund window
Refund amount will be the actual amount paid
Promotional credits or gifts are non-refundable
Future promotional eligibility may be affected

12. Free Trial Periods

If we offer free trial periods:

No refund is needed during the trial period (no charge)
You can cancel anytime during the trial without charge
After trial ends, standard refund policy applies
One free trial per user/account

13. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the app. Your continued use of Sanctuary after changes constitutes acceptance of the updated policy. We will notify users of significant changes via email or in-app notification.

14. Contact Information

For refund requests or questions about this policy, please contact us:

Email: abhirajid@gmail.com

We aim to respond to all refund inquiries within 3-5 business days. Please ensure you provide all necessary information to expedite your request.

15. Governing Law

This refund policy is governed by the laws of India. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.